Return Policy:
At The Wig Spa Canada, we prioritize your satisfaction and strive to provide high-quality products. However, due to health reasons, we have a specific return policy for our wigs, which we want you to be aware of:
Custom Wigs:
Custom wigs are uniquely tailored to your specifications, which makes them non-returnable. We highly recommend reviewing and confirming your custom order details before finalizing your purchase.
In-Stock Wigs:
In-stock wigs, once purchased, are also non-returnable due to health and hygiene considerations. Therefore, we suggest that you carefully choose your wigs based on your preferences to ensure satisfaction with your selection.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team within 1 day of receiving your order. We will promptly work to address the issue and provide an appropriate resolution.
Exchange Policy:
We understand that selecting the perfect wig is crucial, and we want you to be happy with your purchase. If you have concerns about your purchase, please contact us within 1 day of receiving your order. While returns are not accepted, we may offer exchanges on a case-by-case basis, subject to inspection and approval.
Cancellation Policy:
Custom orders cannot be cancelled once production has begun. On the other hand, in-stock orders can be cancelled within 5 hours of placement. After this period, orders are processed and shipped.
If you have any inquiries or need assistance regarding our return policy, please feel free to contact our customer service at wigspacanada@gmail.com
Privacy Policy:
At The Wig Spa Canada, we are committed to protecting your privacy. Our privacy policy adheres to the standards set by Canadian regulations. Here's a brief overview:
Personal Information:
We collect only the personal information required for order processing and customer service. This may include your name, contact details, and shipping address.
Use of Information:
The information collected is used solely for order fulfillment, communication, and improving your shopping experience. We do not sell, trade, or disclose your personal information to third parties unless required by law.
Security Measures:
We employ industry-standard security measures to safeguard your personal information. Our website uses secure encryption protocols to protect data during transmission.
Cookies:
We use cookies to enhance your browsing experience and track website analytics. You can manage cookie preferences through your browser settings.
Communication Preferences:
We may send you updates, promotions, and newsletters with your consent. You can opt out of these communications at any time.
For more details on how we handle your information, please refer to our comprehensive privacy policy, which is available on our website. If you have any privacy-related concerns or inquiries, please contact us at wigspacanada@gmail.com.
Thank you for choosing The Wig Spa Canada. Your trust is our priority.