SHIPPING POLICY

Shipping Within Canada

We offer free shipping on all Canadian orders over $150 CAD.

Orders under $150 CAD will have a standard shipping fee calculated at checkout.

We ship using Canada Post or UPS, depending on your location and the fastest, safest option.


Processing Times

Processing time depends on whether your order needs additional customization.

  • Ready-to-Ship Orders:
    Typically ships within 2-4 business days.

  • Customized Orders:
    Orders requiring cutting, thinning, silicone additions, knot cover-ups, or other custom adjustments may take longer.

  • Busy periods (sales, holidays, high-volume):
    Processing times may extend slightly.


If You Request Photos or Videos

If you ask for additional pictures, videos, or confirmations before your order ships, this may delay processing while I wait for your reply.
I want to make sure you love what you're getting - but your response time can slow down how quickly your package goes out.


International Shipping

We ship worldwide.

Wig Spa Canada is not responsible for any duties, customs charges, taxes, import fees, or additional country-specific fees on international orders.

These charges are the responsibility of the customer.

Customs delays are also outside our control.

 

Tracking Information

All packages include tracking.
Tracking details are emailed once your order has shipped.

Please allow up to 24-48 hours for tracking updates to appear.

 

Lost, Delayed, or Stolen Packages

Once your package is handed to the shipping carrier, Wig Spa Canada is not responsible for lost, delayed, or stolen items. However, I will assist you with filing a claim if needed.


Customized Orders

Orders that include:

  • custom cuts

  • thinning

  • shaping

  • silicone sheets

  • cap adjustments

  • knot cover-ups

…will require extra time.
I’ll keep you updated throughout the process.