Legal Notice and Product Disclaimer

General Information

The information provided by The Wig Spa Canada through this website, social media, consultations, emails, and other communications is intended for general product and educational purposes only. 

It is not medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition. Customers experiencing hair loss, scalp concerns, allergies, or other health conditions should consult an appropriate healthcare professional.

Product Appearance and Colour

We make every reasonable effort to display product colours, textures, lengths, densities, and other details accurately.

However, photographs and videos may be affected by lighting, camera settings, and editing. Computer monitors, phones, and other screens can also display colours differently. The colour received may therefore vary slightly from how it appeared on the customer’s screen.

Small variations in colour, curl pattern, texture, density, or construction may occur between individual wigs and are not automatically considered defects.

Customers who require assistance selecting a colour or product are encouraged to contact us before purchasing.

Fit and Customization Results

Wig and topper fit can vary depending on head shape, measurements, cap construction, hair underneath the piece and personal comfort preferences.

The Wig Spa Canada cannot guarantee a perfect fit without assessing the customer and the item. Measurements, photographs and inspiration images help guide our work but cannot guarantee an exact result.

Inspiration photographs are used as a reference only. Results depend on the original wig’s length, density, fibre, construction, and condition.

Once a wig has been cut, coloured, altered, or customized, the work may not be reversible. Customized pieces are subject to our Return and Exchange Policy and are generally final sale.

Skin Sensitivities and Allergic Reactions

Skin and scalp sensitivities vary from person to person. Wigs, wig caps, silicone, adhesives, tapes, wig grips, hair products, dyes, fragrances, and other materials may cause irritation or an allergic reaction in some individuals.

Customers are responsible for reviewing product ingredients, warnings, and manufacturer instructions before use, particularly if they have sensitive skin, known allergies, or a history of reactions.

When a product’s instructions recommend a patch test, the patch test should be completed exactly as directed before full use.

Do not apply cosmetic or adhesive products to broken, irritated, inflamed, or infected skin unless the product instructions and an appropriate healthcare professional confirm that it is safe to do so.

Discontinue use immediately if redness, itching, burning, swelling, rash, or other irritation occurs. If symptoms persist, worsen, or appear severe, seek advice from an appropriate healthcare professional.

To the extent permitted by law, The Wig Spa Canada is not responsible for irritation or reactions resulting from known allergies, individual sensitivities, misuse, failure to follow directions, mixing incompatible products, or continuing to use a product after irritation appears.

Nothing in this notice excludes responsibility that cannot legally be excluded.

Product Instructions and Safe Use

Always read and follow the directions, warnings, ingredient information, and recommended use provided with each product.

Products should only be used for their intended purpose. Customers are responsible for:

• Following all manufacturer instructions

• Checking ingredients and allergy warnings

• Using the recommended amount

• Keeping products away from the eyes unless intended for that area

• Keeping products away from children and pets

• Storing products as directed

• Discontinue use if the product changes unexpectedly or causes irritation

• Not using products beyond their stated expiry or recommended period of use

Advice provided by The Wig Spa Canada does not replace the manufacturer’s directions or advice from a qualified healthcare professional.

Heat Styling

Only wigs specifically identified as heat-safe should be exposed to heat.

Our heat-safe Futura synthetic fibre is generally heat safe up to 360°F, unless otherwise specified. Heat-tool temperatures can vary, so begin with a lower temperature and test a small, hidden section before styling the entire wig.

Do not exceed the stated temperature. Excessive heat, prolonged contact, or improper tool use may permanently damage synthetic fibre, human hair, lace, or cap materials.

The Wig Spa Canada is not responsible for damage caused by using heat on a non-heat-safe product, exceeding the recommended temperature, or failing to follow care instructions.

Product Care and Normal Wear

The life of a wig or topper depends on the frequency of wear, friction, storage, washing, styling, products used, and how the piece is handled.

Tangling, gradual fibre changes, colour fading, shedding, and normal wear can occur over time and are not necessarily manufacturing defects.

Improper washing, excessive heat, unsuitable products, sleeping or swimming in the piece, excessive friction, or customer alterations may shorten its lifespan.

Repairs and Previously Worn Pieces

Previously worn wigs and toppers may contain weakened lace, stitching, caps, fibres, or hair that cannot be fully identified until work begins.

Although reasonable care will be taken, repairs and restorations cannot be guaranteed to be invisible, permanent, or identical to the item’s original condition. Fragile areas may continue to deteriorate through normal wear.

Third-Party Products and Services

Some products sold by The Wig Spa Canada are manufactured by third parties. Product formulations, packaging, instructions, and availability may be changed by the manufacturer without notice.

Customers should follow the current instructions provided on the product packaging. The Wig Spa Canada does not control third-party manufacturing decisions, discontinued products, or changes to product formulations.

This does not limit any rights or remedies available for a defective, unsafe, or incorrectly supplied product under applicable law.

Website Information

We make reasonable efforts to keep website information accurate and current. However, typographical errors, outdated information, or technical errors may occasionally occur.

We reserve the right to correct errors and update product information, availability, or pricing. If a material error affects a completed order, we will contact the customer before proceeding.

Intellectual Property

The Wig Spa Canada name, logo, photographs, videos, written descriptions, educational content, graphics, and original materials may not be copied, reproduced, republished, or used commercially without written permission.

“Your Wig, Your Rules” and other Wig Spa Canada branding remain the property of The Wig Spa Canada, subject to applicable intellectual-property rights.

Limitation of Liability

To the fullest extent permitted by law, The Wig Spa Canada is not responsible for indirect, incidental, or consequential losses arising from the misuse of a product, failure to follow instructions, unauthorized alterations, or use of a product for a purpose for which it was not intended.

Nothing in this Legal Notice limits or excludes any customer rights, protections or remedies that cannot be waived under applicable Canadian or provincial law.

Contact

Questions about a product, its care instructions, or whether it may be suitable for you can be sent to:

The Wig Spa Canada
St. Albert, Alberta, Canada
Email: wigspacanada@gmail.com
Websites: www.wigspacanada.ca and www.thewigspa.ca

If you are unsure about a product, please contact us before using it.

Your Wig, Your Rules.