Terms of Service

Overview

This website is operated by The Wig Spa Canada. Throughout the website, the terms “we,” “us,” and “our” refer to The Wig Spa Canada.

By visiting our website, purchasing a product, booking a service, or sending an item to us for customization or repair, you agree to these Terms of Service and our related store policies.

Please review these terms before placing an order. If you do not agree with these terms, please do not use the website or purchase our products or services.

Products and Services

The Wig Spa Canada sells synthetic and human-hair wigs, toppers, hair systems, accessories, and related products. We also provide professional customization, alteration, repair, restoration, and consultation services.

We make every reasonable effort to describe and photograph our products accurately. However, colours may appear differently depending on lighting, photography, and individual screen settings. Texture, curl pattern, density, and colour may also vary slightly between individual wigs.

Because every head shape and personal preference is different, we cannot guarantee that a wig or topper will fit or look exactly as expected without an assessment or alteration. Customers are responsible for reviewing product descriptions, measurements, cap constructions, and preorder information before purchasing.

Please contact us before ordering if you need assistance choosing a product, cap construction, colour, or size.

Pricing and Payment

Unless otherwise stated, all prices are listed in Canadian dollars.

Orders and services must be paid in full before work begins. No wig will be cut, altered, customized, repaired, or submitted for factory production until full payment has been received and cleared, unless another payment arrangement has been approved by The Wig Spa Canada in writing.

Any additional work requested after the original order may require an additional payment before that work begins.

We reserve the right to correct pricing, product-description or inventory errors. If an error affects an order that has already been placed, we will contact the customer before proceeding.

Customization and Processing Times

Customization and service work require time and careful attention.

In-stock wigs requiring standard cutting or finishing generally require approximately 1–3 business days before shipping. More extensive cutting, alterations, colouring, cap modifications , or other specialized work may require additional time.

Depending on the product and scope of work, custom orders, factory orders, extensive alterations, restorations, and repair services may require approximately 4–8 weeks to complete. These are estimates only and are not guaranteed completion dates.

Processing and completion times may be affected by:

• The complexity of the requested work

• The condition of the wig or topper

• Hair or material availability

• Factory production schedules

• Shipping or customs delays

• Holiday closures, including Lunar New Year

• Additional information or approval is required from the customer

If you require an order by a particular date, please contact us before purchasing or sending your item. We will provide a more specific estimate and let you know whether your requested timeframe appears possible.

A deadline is not guaranteed unless it has been expressly accepted by The Wig Spa Canada in writing. Please do not book travel, appointments, or special events based solely on an estimated completion or delivery date.

Custom Cutting and Alterations

Custom work may be completed using measurements, written instructions, consultation notes, photographs, or inspiration images supplied by the customer.

Inspiration photographs are used as a guide. We cannot guarantee an exact duplication because results are affected by the wig’s original length, density, fibre, cap construction, and condition.

Customers are responsible for reviewing and approving the requested length, style, measurements, and customization instructions. Once a wig has been cut, coloured, altered, or customized, the work cannot always be reversed.

Any wig customized specifically for the customer—including complimentary customization—is considered a final sale and cannot be returned or exchanged.

Repairs and Restoration

All repairs and restorations are subject to assessment. Photographs may help us provide an initial estimate, but the final condition of an item may not be known until it has been physically inspected.

Previously worn or damaged wigs and toppers can sometimes have weakened lace, caps, fibres, or hair that are not visible before work begins. We will take reasonable care while working on each item, but we cannot promise that a repair will be invisible, permanent, or restore the piece to its original condition.

If unexpected damage or additional work is discovered, we may pause the service and contact the customer before proceeding.

Preorders and Factory-Custom Orders

Preorder and factory-custom items are not available for immediate shipping. Estimated arrival and completion periods are provided in good faith but may change because of manufacturing, transportation, customs, or other delays beyond our control.

Factory-custom orders are made according to the specifications approved by the customer and are final sale once production has started.

Customers are responsible for checking their selected colour, length, size, cap construction, and other specifications before approving a factory-custom order.

Final Sales, Exchanges, and Cancellations

We do not provide refunds for change of mind, colour or style preference, fit concerns, or ordering the incorrect product.

An unaltered and unworn item may qualify for an exchange only when it meets all the requirements in our Return and Exchange Policy. Approved exchanges are subject to the applicable restocking and processing fee and shipping costs.

Customized, cut, coloured, altered, worn, or factory-custom items are final sale.

Order-cancellation requests are not guaranteed. Once customization, special ordering, material purchasing or factory production has begun, the order cannot be cancelled or changed. Any exception must be approved by The Wig Spa Canada in writing.

Nothing in these terms limits rights that cannot legally be excluded under applicable consumer-protection laws.

Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address. Additional costs caused by an incorrect or incomplete address, an unclaimed shipment, or a refused delivery may be charged to the customer.

Shipping and delivery dates are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery may be affected by weather, customs, carrier interruptions, or other circumstances outside our direct control.

Customers should contact us promptly if tracking shows a delivery problem so we can assist with the carrier’s investigation.

International Orders, Duties, and Taxes

International customers are responsible for any customs duties, tariffs, import taxes, brokerage fees, or other charges imposed by the destination country, unless the checkout specifically states that these charges have already been collected.

These charges are determined by customs authorities and are not controlled by The Wig Spa Canada.

Refusing a shipment because of duties, taxes, or customs charges does not automatically qualify the order for a refund. Any costs resulting from a refused or returned international shipment may be the customer’s responsibility, subject to applicable law.

Customers are responsible for checking their country’s import rules and potential charges before ordering.

Customer Communication

Customers are responsible for providing an accurate email address and monitoring messages related to their order.

If we require measurements, photographs, customization approval, or other information, processing may be paused until the requested information is received. Time spent waiting for the customer’s response is not included in the estimated turnaround time.

Personal and Professional Use

Products purchased from The Wig Spa Canada are intended for personal use unless a wholesale or resale agreement has been approved in writing.

Website content, product photographs, videos, logos, written descriptions, educational materials, and branding belong to The Wig Spa Canada and may not be copied, reproduced, or used commercially without written permission.

Third-Party Services

Our store is hosted by Shopify and may use third-party services for payments, financing, shipping, reviews, and other store functions. Customers may also be subject to the terms and privacy practices of those providers when using their services.

We are not responsible for interruptions or failures caused by third-party platforms or services outside our reasonable control.

Limitation of Liability

To the fullest extent permitted by law, The Wig Spa Canada will not be responsible for indirect, incidental, or consequential losses resulting from the use or inability to use our products, services, or website.

Our responsibility for an accepted claim will not exceed the amount paid for the product or service connected to that claim, except where a different remedy is required by applicable law.

Governing Law

These Terms of Service are governed by the laws of the Province of Alberta and the applicable federal laws of Canada.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Changes to These Terms

We may update these Terms of Service when our services, business practices or legal obligations change. The version published on our website at the time an order is placed will apply to that order.

Contact Information

Questions about these Terms of Service, products, custom work or completion times may be sent to:

The Wig Spa Canada
St. Albert, Alberta, Canada
Email: wigspacanada@gmail.com
Websites: www.wigspacanada.ca 

Your Wig, Your Rules.
Because you deserve hair happiness.