Politique de remboursement

Return and Exchange Policy

At The Wig Spa Canada, every wig is carefully inspected and prepared before it leaves our studio. Because wigs are personal-wear products and many pieces are customized specifically for the customer, we do not offer refunds for change of mind, colour or style preference, fit concerns, or ordering the incorrect item.

Exchange Eligibility

If you would like to request an exchange, please email wigspacanada@gmail.com within 72 hours of delivery. Please include your order number, the reason for your request and clear photographs of the wig.

An exchange may be approved only if the wig:

  • Has not been worn, other than briefly tried on over a clean wig cap

  • Has not been washed, styled, coloured, cut or altered

  • Has not had the lace cut

  • Is free from makeup, hair products, perfume, smoke, pet hair and other odours

  • Has all tags and security seals still attached

  • Is returned with its original packaging and included accessories

  • Has not received any complimentary or paid customization

Please do not send an item back before receiving return authorization and instructions from us. Exchange eligibility can only be confirmed after the wig has been received and inspected.

Customized Wigs Are Final Sale

Any wig that has been cut, altered, or customized specifically for you is considered a final sale and cannot be returned or exchanged. This includes complimentary customization as well as paid services, such as:

  • Custom haircutting, bangs, layers, thinning, or length removal

  • Lace cutting

  • Styling or heat styling

  • Synthetic knot cover-up or human-hair knot bleaching

  • Colour or root customization

  • Cap resizing or alterations

  • Drawstring, silicone, wig-band, or lining installation

  • Any other requested alteration or customization

Factory-custom orders made to your selected specifications are also final sale.

If you would like to preserve your exchange eligibility, please request that no customization be completed before you have tried the unaltered wig.

Exchange Costs

Approved exchanges are subject to the following conditions:

  • A 15% restocking and processing fee will be deducted from the merchandise value.

  • The customer is responsible for tracking return shipping.

  • The customer is also responsible for shipping the replacement item.

  • Original shipping charges, duties, brokerage charges, and other delivery fees are non-refundable.

  • If the replacement costs more, the customer must pay the difference.

  • If the replacement costs less, the remaining eligible balance will be provided as store credit.

The customer is responsible for the package until it has been safely delivered back to The Wig Spa Canada. We strongly recommend using tracked and insured shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you believe you received an incorrect, damaged, or defective item, contact us within 72 hours of delivery with your order number and clear photographs of the item and packaging.

Please do not wear, wash, cut, style, or alter the wig while the issue is being reviewed. Once assessed, we will work with you toward an appropriate solution. The restocking fee will not apply when we confirm that the item was incorrect, damaged, or defective before delivery.

Normal shedding, colour differences caused by lighting or screens, and fit or personal preference concerns are not automatically considered product defects.

Important Information

Items returned without authorization, outside the stated timeframe, or in a condition that does not meet this policy may be refused and returned to the customer at their expense.

This policy does not limit any rights or remedies available under applicable consumer-protection laws.

Questions? Please contact:

Cassandra Glasgow

The Wig Spa Canada

1-780-699-6455 Call or Text

wigspacanada@gmail.com
Your Wig, Your Rules.